Shipping policy

Shipping Policy

Order Processing

All orders are processed within 2–5 business days. Processing times may vary during periods of high order volume, holidays, or product launches.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Business days do not include weekends or holidays.

Shipping Times

Estimated shipping times begin after your order has been processed.

United States

Standard Shipping: 3–7 business days

International Orders

Delivery times vary by destination and carrier
Typical delivery window: 7–21 business days

Please note that international shipments may experience delays due to customs processing or local carrier issues outside of our control.

Shipping Rates

Shipping costs are calculated at checkout based on:

Delivery location
Shipping method selected
Package weight and size

Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer.

Tracking Information

Once your order ships, tracking details will be sent to the email address provided at checkout.

Please allow up to 48 hours for tracking information to update after shipment.

Incorrect Addresses

Customers are responsible for ensuring shipping information is accurate at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned due to an address issue, additional shipping fees may apply for reshipment.

Delayed or Lost Packages

Delivery dates are estimates and are not guaranteed.

We are not responsible for shipping delays caused by:

Carrier disruptions
Weather conditions
Customs processing
Incorrect shipping information
Events outside our control

If your package appears lost, please contact the shipping carrier first. If additional assistance is needed, contact our support team.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery with:

Your order number
Photos of the damaged item and packaging

We will review the issue and work toward an appropriate resolution.

Split Shipments

Some orders may ship separately depending on product availability, fulfillment location, or package size. If this occurs, you will receive separate tracking updates for each shipment.